New Orleans Crisis

Right now on CNN they’re talking about the “desperate SOS” from the mayor of New Orleans. They’re showing scenes of crisis at the convention center, and at the Superdome.
But just hours ago, the chief of FEMA was on the air, saying that everything was under control, there’s enough food and water for everyone and they’re taking care of people in both locations.
Who’s telling the truth? Is this spin from FEMA, or is CNN playing up the situation because it makes such good television?
EDIT: Looks like I wasn’t the only one who noticed that. CNN Article